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FAQ & Support

FAQ

You have two ways to retrieve it.

1. Go to the password retrieval tool and type your e-mail and username. After that we will send you your password.

2. Other way - contact our support team and write all info about your account you know - your username, e-mail, subscription ID and other relevant details... We`ll check manually all your information, and then, if you are not some hacker, we`ll send you e-mail with instructions

You can cancel your account directly from the processor company which you used when signing up. Just choose right link and go to the needed company - JVBill.com, Vend-o.com, SegPayEU.com, Centrobill.com and then follow the instructions.

Or you can contact our support team and write us a message with information about your account - full name, username, password, subscription ID, e-mail and a brief summary of your issue.

Note - you should cancel at least 24 hours ahead of the schedule billing date.

The cost of your subscription depends on what options you choose when you sign up Joining for three months costs less than joining for one month. Check out our sign up page for possible options.

Your information and identity are completely protected by our SSL server. SSL stands for Secure Sockets Layer and is the internet`s leading encryption technology, designed to prevent the interception of your private information sent over the internet or a computer network. Learn more about SSL security.

All our sites have been fully tested on Cross browser compatibility. So whatever browser you use you should have no issues. However to have better experience we recommend you to use the latest version of the browser. Also be sure cookies are on and Java script settings are on.

If you have troubles with downloads, please do these steps and then contact with support team.

Step 1: Access the command line prompt to run a command.
  • 1. Click Start.
  • 2. Click Run.
  • 3. Type cmd or command and press enter.
  • 1. Click Start.
  • 2. Type cmd and press enter.
  • Notice: For some commands and options to work in the Windows Vista and 7 command line you must run the command line as Administrator. To do this, right-click on the cmd icon and choose Run as administrator.
  • From the Start screen type cmd and press enter or move the mouse cursor to the very bottom-left corner of the screen and right-click or press Windows key + X.
  • This will open the power user task menu, select either Command Prompt or Command Prompt (Admin).
  • Navigate to your Applications folder and double-click on the Terminal application
Step 2: Run the ping command in command line prompt.
  • 1. Type ping ichiav.com into the command prompt and press enter.
  • 2. After 10-15 seconds press Control+C to halt the output of this command.
  • 3. Right click anywhere in the command window and click Select All, then press Enter to copy everything. Paste the output into either a text document, an email addressed to us, pastebin.com, or take a screenshot if this is easier for you.

Your output should look something like this:

Remember: Post your results back to us via copying and pasting the results to us in an email, document, or taking a screenshot.
Step 3: Run the nslookup command in the command line prompt.
  • 1. Type nslookup ichiav.com into the command prompt and press enter.
  • 2. Right click anywhere in the command window and click Select All, then press Enter to copy everything. Paste the output into either a text document, an email addressed to us, pastebin.com, or take a screenshot if this is easier for you.

Your output should look something like this:

Remember: Post your results back to us via copying and pasting the results to us in an email, document, or taking a screenshot.
Step 4: Run the tracert command in the command line prompt.
  • 1. Type tracert ichiav.com into the command prompt and press enter.
  • 2. Wait for this command to fully stop, it will say Trace complete when it is done. This can take up to 2 minutes or more.
  • 3. Right click anywhere in the command window and click Select All, then press Enter to copy everything. Paste the output into either a text document, an email addressed to us, pastebin.com, or take a screenshot if this is easier for you.

Your output should look something like this:

Remember: Post your results back to us via copying and pasting the results to us in an email, document, or taking a screenshot.
Video problems

Downloading a video is easy. On the right-hand side just above the sharing options, we have our download block. Just click on the quality of video you want to download and it will begin immediately. Finally, choose “Save As” and it will save your download on your device.

Maybe the sound is off. Make a sound check on your device. If it`s ok, check volume in the flash player. Volume control icon appears like that:

If you have this problem with already downloaded videos download and install K-lite codec Pack.

PC users click here: http://www.free-codecs.com/download/K_lite_codec_pack.htm

MAC users click here: http://davidtse916.wordpress.com/2007/12/30/k-lite-codec-pack-for-mac/

Or try to play video with VLC media player. You can download it here: http://www.videolan.org/

To open our video in fullsreen mode, just click the Fullscreen button in right bottom corner of the flash player.

To return it back just press `ESC` button on the keyboard.

You can change quality of any video and we will save your preferences for all other videos. Just click on the left element in the right bottom corner of the flash player and choose the quality you want.

We recommended 1080p to enjoy the video fully. But it can take some time to load, depending your internet connection speed. You can always chose lower quality.

You can manually copy the link and share it directly with the targeted person. Also, you can share the video with friends on social media. To do so, on the right-hand side just below the video, we have five sharing options Twitter, Facebook, email, print and a plus button for other sharing options. Just click on any and follow the instructions after that.

Your video codecs may be out of date. You can download the very popular K-Lite Codec Pack and choose the `Full` option to help ensure complete playback ability.

PC users click here: http://www.free-codecs.com/download/K_lite_codec_pack.htm

MAC users click here: http://davidtse916.wordpress.com/2007/12/30/k-lite-codec-pack-for-mac/

Or try to play video with VLC media player. You can download it here: http://www.videolan.org/

Please contact our Support Department with the file in question and we`ll review it immediately.